Troubleshooting

Please Choose Carefully – We do not refund for Incorrect Choice

If your item isn't working properly, it’s often related to the batteries. Even if you’ve purchased new batteries, not all batteries are the same. For the best performance, always use high-quality, brand-new batteries. If your item comes with a USB cord, try plugging it in. If it works via USB but not on batteries, it's likely an issue with the batteries.

Common Issues & Solutions:

  1. Lights Not Working: This typically happens when the batteries are low. Solution: Replace the batteries.

  2. Lights Working but No Music: This is often due to weak batteries. Solution: Change the batteries.

  3. Leaking Product: Rarely, a product may leak when first purchased. We inspect all items before sale to ensure they’re in good condition. If it’s leaking at the time of purchase, we will replace it immediately. However, if the product leaks due to misuse (e.g., dropping, shaking), it’s not covered under warranty.

  4. Glitter Not Spinning: If the glitter isn’t spinning, it’s likely misaligned. Solution: The spinner is held on via a magnet. Turn the item upside down and firmly tap the base of the product to realign the magnet and spinner. Repeat the process, if necessary.  * Avoid dropping or shaking the item, as that could misalign it.

  5. Nothing Is Working: Check if the batteries are installed correctly. Sometimes the battery compartment is tight, and moving the battery slightly toward the connector can help make a better connection.

If All Troubleshooting Fails:

If your product is still not working after following the above solutions, please return it to your point of purchase for inspection. Alternatively, you can email us directly at houseworxglobes@outlook.com, and we’ll arrange for a replacement.

Storage Tips:

  • Remove batteries when storing the item for the season to prevent rust.

  • Store the product in a cool place to avoid expansion or contraction, which can cause leakage or damage.

Warranty Information:

We offer a 12-month warranty from the date of purchase. Proof of purchase (receipt) is required for all warranty claims.

To Make a Warranty Claim:

  1. Email us at houseworxglobes@outlook.com.

  2. Include a picture or video of the faulty item.

  3. Attach a copy of your receipt.

  4. Briefly describe the issue.

We’ll respond as soon as possible, usually within a few business days.

Note: We cover the return shipping for faulty items. However, if the item is not found to be faulty, you will be responsible for the return shipping costs. Items damaged due to misuse (like broken switches or battery compartments) are not covered under warranty.